Policies:
Privacy Policy:
Rooted Awakenings (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit our website (the “Site”), book an appointment, or otherwise interact with us.
Information We Collect:
We may collect personal information such as your name, email address, phone number, and billing details when you book an appointment or complete a form. We may also collect general website usage information, including IP address, browser type, device type, pages visited, and time spent on the site. Cookies and similar technologies may be used to improve site functionality and enhance your experience. You can manage cookie preferences through your browser settings.
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How We Use and Share the Information We Collect:
Your information may be used to provide and improve our services, communicate with you about appointments, promotions, and updates, personalize your experience, protect our business and property, and comply with legal obligations.
We may share your information with trusted service providers such as payment processors and website hosting platforms, with business partners related to our services, or when required by law. We may also share information to protect against fraud, security concerns, or misuse of our services.
We take reasonable administrative, technical, and physical measures to protect your information. However, no method of transmission over the Internet or electronic storage is completely secure.
This Privacy Policy may be updated from time to time. Any changes will be posted on our website.
Cancellation Policy:
At Rooted Awakenings, we respect your time and ours. We require at least 24 hours’ notice for any appointment cancellation or rescheduling. Appointments canceled with less than 24 hours’ notice, or failure to attend a scheduled appointment, will be considered late cancellations or no-shows.
Late cancellations and no-shows may be charged up to 100% of the scheduled service price at the discretion of the stylist or practitioner. Clients who repeatedly cancel or reschedule with insufficient notice may be required to prepay for future services or may be declined future bookings.
We understand that emergencies happen. Please contact us as soon as possible if an emergency prevents you from providing proper notice. Exceptions and credits are handled on a case-by-case basis at the discretion of your stylist or practitioner.
Credit Card Chargeback Policy:
Rooted Awakenings is committed to fair and transparent billing practices. If you have a concern regarding a charge, we encourage you to contact us directly before initiating a chargeback with your credit card provider.
If a chargeback is initiated, we will review the claim and may provide documentation such as appointment confirmations, service records, and signed agreements. Chargebacks determined to be invalid or fraudulent may result in responsibility for any associated fees imposed by the credit card company.
Excessive or fraudulent chargebacks may result in the refusal of future services. If a chargeback is deemed valid, a refund or account credit will be issued promptly.
HIPPA Policy:
Rooted Awakenings is committed to protecting the privacy and security of Protected Health Information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA). This policy applies to all employees, contractors, and business associates who may have access to PHI.
We implement administrative, physical, and technical safeguards to protect PHI, including staff training, access controls, secure record handling, and encryption of electronic information. Any suspected or actual HIPAA violations must be reported immediately and will be investigated promptly.
In the event of a breach involving PHI, affected individuals and the Department of Health and Human Services (HHS) will be notified as required by law. Corrective actions will be taken to prevent future incidents.
Failure to comply with this policy may result in disciplinary action, up to and including termination of employment or contracts.
This policy is intended as a general guideline and does not constitute legal advice. Please consult a qualified healthcare attorney for specific HIPAA compliance guidance.